Proximus Link 
For Service Providers

The Proximus Remote Network Support
service helps Service Providers
administer & optimise your customer
networking experience.  Support Agents can literaly be "inside" the customer network, with access to Router and much more.

With with Proximus Link connected directly to the client Router, support agents will have full "remote hands" access to the network for diagnostics & troubleshooting.  The Proximus Link is CPE-agnostic, regardless of age, brand or model.

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Prixumus Link PML Gateway

Remote Network Support with Proximus Link.

The next best thing to actually being there.

1

Connect the PML Gateway to the Router

With LAN (Ethernet) cable directly to your Home/Business Router.

2

Support Agent establishes secure link.

Remote Access established.

3

Diagnose, troubleshoot and configure!

Support Agent will be able to diagnose the network, detect anomalies, access the Router, launch "speedtests" from the network and much more.

remote network support

Remote Hands

Work on the network as though you were connected with your PC on site.

CPE-agnostic

Access the CPE, check/change settings such as WiFi channels.

Proactive Support

Service providers can receive network & connection data to allow for proactive support.

Why our solution is different

Go the extra mile for your customers from the inside.

You will be able to deliver the ultimate experience with real-time visibility into customer home networks from the inside, faster root-cause analysis and provide your team with the access & visibility needed to quickly troubleshoot & resolve subscriber network, configuration or WiFi issues.

  • 100% visibility for network diagnosis and topology

  • State-of-the-art cryptography/Security

  • Implement solutions quickly and seamlessly

  • Save hours on support calls

proximus PML Gateways

Residential use

Gives service providers the competitive advantage to go more than just the extra mile for customers.

Business use

Remotely access the network connected devices/appliances you have sold to your business customers.

Proactive Support

Be informed about potential issues before your client is even aware

Proactive Support

Take your service to the next level by providing proactive support.  You will be able to learn about potential network issues
before the client is even aware.  Agents can proactively diagnose, solve and inform the client about changes or outages related to the network.
"it's like having a remote systems administrator looking after my network!".

Proactive connectivity issues

Receive notifications of the loss of connection, either through power outage or loss of connectivity.

Proactive Network changes

Receive notifications related to changes made in the network, new devices added or lost.

Proactive network performance

Be informed of changes in network performance by programming regular "speed tests"

Are you ready to have a competitive advantage?

Take your customer experience to the next level!

Using the Proximus Link with your customers will allow you to provide an extraordinary level of service.  Reduce hours of support calls, avoid unnecessary costs & delays sending technicians and empower your agents to have the visibility and access to solve the vast majority of the most common networking issues remotely.

using PML to connect UK and Spain

Copyright © 2023 Proximus Technology (Spain)